Covid 19 Policy
Information for Guests Pre-Arrival
We are looking forward to hosting you at The Maplegrove Inn. With the current situation, we are taking the necessary steps to ensure the safety of all our guests. Please make sure that you have taken the necessary precautions to minimize the risk of propagation of COVID-19.
To do prior to arrival
Check your temperature before leaving your home and before arriving. Your temperature cannot exceed 38°C/ 100.4°F. If you have a fever or flu-type symptoms, please restrain from travelling. Please keep in mind that your temperature may be checked upon arrival. If you have tested positive for COVID-19, or been in contact with a presumptive case, or have been in contact with anyone who has tested positive we request that you do not enter The Maplegrove Inn.
Please remember to bring a mask for use in all common areas of the Inn. If you are exempt from wearing a mask medical proof will have to be provided upon request.
Here are the precautions taken by our team to ensure your safety and health
⦁ A cleaning schedule that is updated regularly ⦁ Hand sanitizer that is available upon entry ⦁ Displaying all the necessary signage ⦁ Purchased all essential materials and supplies for the safety of staff and guests ⦁ Developed work plans for employees, which includes updated safety training ⦁ Established Pre-Screening Tools for employees ⦁ Developed a plan in case an employee or visitor/customer becomes ill and possibly infectious.
COVID-19 Cancellation Fees / Policies
⦁ $25/night reservation fee is kept for each cancelled night. ⦁ For security purposes, all changes to reservations must be made by the person who paid for the reservation (name listed in the billing information) ⦁ Refunds will only be made to the original credit card used, minus cancellation fees ⦁
⦁ If you want to complete a cancellation due to COVID-19, call The Maplegrove Inn directly at 506-882-1854. You will receive a full refund minus the $25/night fee. ⦁ Cancellations due to Covid-19 must be made at least 72 hours prior to scheduled arrival. and medical proof must be provided to the Inn within a 30 day period for refund to be issued.
No Refunds are given for:
⦁ No Calls / No Shows or Late Arrivals. . If you do not arrive or call on the first night of the scheduled reservation, the room(s) will be put back in the inventory and sold.
Right to refuse entry
Please note that we reserve the right to refuse entry if you show signs of COVID-19, or we can presume that you have been in contact with someone that is positive and active with the virus.
Code of Conduct
⦁ No one with a fever or symptoms of COVID-19 is to be permitted inside the Inn
⦁ Physical distancing restrictions must be followed upon entry
⦁ Masks are required to be properly worn in all common areas of the Inn.
⦁ Follow any signage on the floors or the walls ⦁ Follow floor markers for any areas where a line up may occur (washrooms, reception, etc.)
Arrival Procedure ⦁ Upon arrival, Guests are asked to remain in their vehicle and call(1-506-882-1854) at which point further instructions will be given to ensure that physical distancing is maintained.
We thank you for your cooperation as we all learn to navigate through this "New" Normal,
Sonya & Jeff